1. Introduction
Caltec values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage with us for our services, including construction, shop fitting, commercial kitchen solutions, and catering equipment supply.
By using this website, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
We may collect personal information when you:
Submit a contact or enquiry form
Request a quotation
Communicate with us via email or phone
Engage us for services
This may include:
Full name
Company name
Email address
Phone number
Physical/site address
Project details
2.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically, such as:
IP address
Browser type and device information
Pages visited
Date and time of visit
This information is used for website performance, security, and analytics.
3. How We Use Your Information
We use personal information to:
Respond to enquiries and provide quotations
Deliver construction, shop fitting, and equipment services
Manage projects and client relationships
Communicate important service or project updates
Improve our website and service offerings
Comply with legal and regulatory requirements
We do not sell or trade personal information.
4. Data Storage and Security
Your information may be stored electronically using secure systems and reputable service providers. We take reasonable technical and organisational measures to protect data from:
Unauthorised access
Loss or misuse
Alteration or disclosure
Our website uses SSL/HTTPS encryption to protect data transmitted online.
5. Sharing of Information
We may share your information only where necessary to deliver our services, including with:
Contractors and suppliers involved in your project
Equipment manufacturers and service partners
IT and website hosting providers
Professional advisors (legal or accounting)
Authorities when required by law
All third parties are expected to safeguard your information.
6. Cookies
Our website uses cookies to improve user experience and site functionality.
Cookies may be used to:
Remember preferences
Monitor website performance
Analyse visitor behaviour (e.g., analytics tools)
You can disable cookies in your browser settings if preferred.
7. Embedded & Third-Party Content
Our website may include embedded content such as maps, videos, or social media links. These third-party services may collect data according to their own privacy policies. Caltec does not control how these external sites use your information.
8. Data Retention
We retain personal information only as long as necessary to:
Complete projects
Maintain client records
Meet legal, tax, and accounting obligations
After this, data is securely deleted or anonymised.
9. Your Rights
In terms of POPIA, you have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion where legally permitted
Object to certain processing activities
Withdraw consent
Requests can be sent to: info@caltec.co.za
10. Legal Disclosure
We may disclose personal information if required to do so by law, court order, or government authority, or where necessary to protect our legal rights.
11. Third-Party Websites
Our website may link to other websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
13. Contact Us
For any privacy-related questions:
Caltec
info@caltec.co.za
+27 74 497 5988